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PAUL MARIUS accepts a return for refund within 30 working days from the date of delivery (delivery date sent by the carrier).
All orders placed between November 1, 2023 and December 31, 2023 may be returned for a refund until January 31, 2024.
For bags and other leather goods:
Keep in mind: If you are returning your whole order, and a free gift was included, this item must also be returned.
To proceed a refund, go to your customer account “My Account” then into the “My orders” section. Select the relevant order and click on “Do a delivery return”.
Then select the products to return and the return type: “Refund”.
You must accept the conditions of return and register your application. A summary e-mail will be sent with a return number and address. This return number must be indicated on your return package.
If you need to request a return for a damaged item, we invite you to get in touch with our Customer Relations Service at relationclient @ paulmarius.fr. In order to process your request quicker and find the best solution to your problem, please include good quality photos and as much detail as possible in your message.
For all return requests, a confirmation e-mail will be sent to you with a return number and address. The return number must be indicated on the parcel.
All PAUL MARIUS leather goods are covered by a warranty.
For all returns subject to the PAUL MARIUS warranty, we invite your to get in touch with our Customer Relations Service at relationclient @ paulmarius.fr. We recommend adding good quality photos to your e-mail in order to help our team find the best solution to your issue.