FAQ

Create a PAUL MARIUS customer account to save your favourite items in your wishlist, manage your delivery and billing addresses, track your orders, download your invoices or request a return.

To create a customer account on our website, click on "My Account" at the top right-hand corner, then on the "Create an Account" button. Fill the requested fields and finalise your request by clicking on "Create an Account".

You will automatically be redirected to your new account, and receive a confirmation e-mail.

If you chose to create your account via Facebook Connect or Google Connect, the confirmation e-mail will be sent to the address used to create your Facebook or Google account.

To log in to your account, click on "My Account" at the top right-hand corner of the page, or on the menu icon from your mobile phone. Enter your e-mail address and password, and sign in.

You can also chose to log in via Facebook Connect or Google Connect if you chose to create your account via Facebook Connect or Google Connect.

To change your password, log in to your account, then in the "Account Information" section click on "Change Password". Fill the requested fields and finalise your request by clicking on "Save".

You will then receive a confirmation e-mail.

If you've forgotten your password, click on "My Account" to access the log-in page, enter your e-mail address and click on "Forgot your password?". You will then receive an e-mail to reset your password.

You have the possibility of adding multiple addresses to your address book. This will allow you to change addresses quicker when placing an order. To add new addresses, log in to your account and go to the "Address book" section.

To change your PAUL MARIUS customer account e-mail, log in to your account and go in the "Account Information" section. You will then have be able to edit your e-mail address.

Get the latest PAUL MARIUS news by signing up to our newsletter!

You can easily sign up to our newsletter via the newsletter form at the bottom of the home page. Or via your customer account, in the "Newsletter Subscription" section.

You will then receive a confirmation e-mail.

You can easily unsubscribe from our newsletter by clicking on the "Unsubscribe" link at the bottom of any newsletter.  

You can also manage your subscribtions from your account, in the "Newsletter Subscritptions" section. 

You will then receive a confirmation e-mail.

Create your wishlist by clicking on the little heart at the top right-hand corner of each product.

You can then find your wishlist in your customer account, under the "My Wish List" section. Once you have an item or more in your wishlist you can share it via e-mail, add the items to your shopping cart or delete them.

Personnal information you give us when you place an order are strictly used in order to properly process your order. Such information can and will not be shared with other parties or sold. In accordance with the French Data Protection and Freedom of Information Law of January 6th 1978, you are intitled to access and update your data. Concerning your bank details (credit and debit cards), these are only used by our secured paiement partner Ingenico. We do not store any bank details.

If you wish to delete your PAUL MARIUS account, please contact us at relationclient @ paulmarius.fr. However, keep in mind that deleting your account will erase your order history.

When you place an order, you automatically receive a confirmation e-mail (check your spam box, just in case). In the e-mail you will find your order ID and an order overview.

You can also find your order in your customer account, in the "My Orders" section.

If you don't receive a confirmation e-mail, they may be a problem with you e-mail address. You can get in touch with us via our contact form or by e-mail at relationclient @ paulmarius.fr so we can have a look.

Unfortunately, you cannot change or cancel your order once it has been paid for. If you made a mistake when placing your order, once you've received it you can request a return via your customer account.

Once your order is shipped, you will receive a confirmation e-mail that includes a tracking number. You can also find this number in your account in the "My Orders" section.

You can track your parcel on the Colissimo website.

Unfortunately no, it is not possible to change your order once it has been paied and confirmed. However, to cancel your order you can get in touch with us via the contact form or e-mail at relationclient @ paulmarius.fr. You order might be canceled if it hasn't been processed yet.

Have you thought about asking your neighbours? They might have accepted your delivery while you where out! If it's not the case, get in touch with us via our contact form or via e-mail at serviceclient @ paulmarius.fr, and we will do our best to find it.

All items of the same order are sent together in the same parcel. If you notice that some items are missing, please get in touch with our Customer Services team via the contact form or via e-mail at serviceclient@paulmarius.fr.

We invite you to request a return via your account. In "My orders" select the right order and click on "return". Select the item(s) you wish to send back and fill in the requested fields. Try and include as much details as possible, such as photos. Once your request has been approve by our team you will get instruction to send the item(s) back.

You can pay with a credit or debit card, PayPal, Apple Pay, Google Pay or a PAUL MARIUS gift card.

Your bank details are not stored by PAUL MARIUS, and are strictly used by our payment partner ADYEN to process your payments.

Please check that:   

• you have accepted the Terms & Conditions
• your credit or debit card has not expired or that you've reached your payment limit

If all conditions are met, but you still cannot go through with your payment, the paiement is being rejected by your bank. To complete your order we advise you use another card or chose another payment method.

If your payment still won't go through, you can in touch with our Customer Relations team at relationclient @ paulmarius.fr. Our team will be happy to help you.

You can find your invoices in your account. Under the "My orders" section, select the right order and click on "Invoices".

PAUL MARIUS gift cards are available on our website, and in all official stores.

PAUL MARIUS gift cards can be used on our website, and in all official stores.

Gift cards are valid for 1 year, from the date of purchase.

To pay for your order with your gift card, simply enter the number on your gift card in the gift card section at check out.

Of course, if the amount of your order is worth less than your gift card, you can reuse your gift card to spend the remaining amount on your next purchase. 

Only the amount of your order will be debited from your gift card. The difference will remain on your gift card.

You can still use your gift card on order that are worth more than the amount of your gift card. Enter the gift card number at check out, then you can pay for the remaining amount with another mean of payment.

You cannot pay 1 order using multiple gift cards on our website. However, you can pay an order with multiple gifts cards in one of our official stores.

We invite you to check our Payment & Shipping page to find all the information you need concerning our delivery options and rates per country.

The average shipping time is calculated from the date of expedition. From Monday to Friday, all orders placed before midnight (French time) ar sent the next working day.

The address you indicated for shipping must be incomplete, or the parcel has been refused at reception. Once we receipt your return parcel, we will refund you using the same method of payment you used to make the purchase, within 10 working days.

You have 30 days, from the reception date to request a return and clame a refund.

All orders placed between November 1st 2023 and December 31st 2023 may be returned for a refund until January 31st 2024.

To be able to return an item you must make sure that: 

• you are within the 30 return days
• the item is intact, complete, bears its original labels, in its protective pouch and hasn't been used or damaged.

You can request a return via you account, under the "My Returns" section.

Follow the return guidelines you can find here.

You can write down the information on a blanc sheet of papier and place it in your parcel.

Yes, return costs are at the buyer's expense.  

From the reception date of your parcel by our team, you will receive your refund within 10 working days. Once your refund has been processed you will receive a confirmation e-mail.

All orders made on the internet cannot be returned in store. You can only request a return via your customer account.

You can find all our official store and stockists addresses through our store locator.

You can get in touch with our stores by phone. All phone numbers can be found via our store locator.

All orders made on the internet cannot be returned in store. You can only request a return via your customer account. You can find our return guidelines on our Returns page.

You can find all our care advice on our Leather Care page.

All PAUL MARIUS leather goods come with a 2-year warranty. This warranty is provided by our Customer Relations Services team. Learn about this warranty and how to use it on our Warranty page. 

You can find the terms and conditions on our Terms & Conditions page.

Learn about the brand by ready our story.

If you want to be part of the adventure, find our job opportunities and apply via our job page.

You can get in touch with our Customer Relations servie via our contact for, or via e-mail at relationpress @ paulmarius.fr.

You can get in touch with our PR service via e-mail at communication @ paulmarius.fr.