Privacy Policy

What is the purpose of our data protection policy?

FPPM International would like to remind you of its commitment to respecting the trust you have placed in it and to apply the regulations in force in France and the European Union about the protection of personal data and respect for your privacy in accordance with French law 78-17 of 6 January 1978, as amended, relating to information technology, files and freedoms and the General Data Protection Regulation (EU) 2016/679 (hereinafter referred to as the "GDPR").

The purpose of this Personal Data Protection Policy is to inform you of the conditions under which FPPM International, as data controller, processes your personal data. It supplements the information you are provided with when you give us your data in the shop and/or by filling in a form, for example when creating a customer account on our website or directly in store.
This Policy applies to data collected in-store, by post or by telephone when you contact our customer service department, and when you use our website. These regulations relate to the personal data of all our customers and prospects, regardless of the channel through which the data is collected.
It is permanently accessible to all from our website
Please read it carefully and consult it regularly.


What data is processed?

We may process the following categories of personal data:

  • Data about your identity such as your title, last name, first name, date of birth, etc.
  • Contact data such as your postal address, telephone number, email address, etc.
  • Financial data such as information about means of payment, etc.
  • Commercial data such as customer number, purchase history, customer account information, etc.
  • Technical data such as your connection data, browsing history, login and password to your customer account, etc.

You will be informed whether your data is mandatory or optional at the time of collection. Failure to provide information marked as mandatory will prevent us from carrying out your request. For example, your delivery address is needed to deliver your order. The optional data you provide us with means we can get to know you better so we can improve our services and our communications with you.

Why do we process your data?


Every time we process your data, we collect and use only the data that is relevant and necessary for the purpose for which we need it:- Executing a contract with you: Registering and fulfilling your orders, providing you with the services you subscribe to, processing your requests and complaints, providing after-sales service;- Our company's legitimate interests: to manage and improve customer relations, to improve your experience when using our Website, to conduct statistical analyses, to manage and publish customer reviews of our products, to prevent abuse and fraud, to inform you of new services or changes to our sites, and to ensure that your rights and interests are always respected:

  • Direct marketing operations: after confirming your express consent, to implement direct marketing operations and suggest offers suited to your needs, to send you communications and sales offers, to implement advertising draws and competitions, to conduct satisfaction surveys;
  • Your data is also used so that we can fulfil our legal or regulatory obligations

How long we process your personal data depends on the purpose for which it is used:

  • Executing a contract: for the duration of the contract and until the end of the limitation period applicable to civil and sales actions (currently 5 years)
  • The company's legitimate interests: for a period of 3 years from data collection
  • Direct marketing: for the duration of your consent


Will you receive any sales offers?

In accordance with the choices you have made, we may use your contact details to send you commercial information, particularly by email or post
Offers by email:
Assuming you have provided us with your data when placing an order or creating a customer account and subject to your consent, we may send you offers about our products and services.
You remain free to opt out of receiving these offers at any time, free of charge, by clicking on the unsubscribe link in each email, or by logging into your customer account on our Website, or by contacting our customer service.
Offers by post:
Subject to your consent, we may send you marketing communications by post to provide you with offers for our products and services. You are free to object to receiving these offers at any time, free of charge, by logging into your customer account on our Website, or by contacting our customer service.


Who is your data intended for?

Under the purposes explained above, the recipients of your personal data are: the duly authorised staff from FPPM International, and service providers involved in fulfilling the purposes described above.
Data may also be passed on to the competent authorities, at their request, or in order to comply with other legal obligations.


How do we keep your data secure?

We are committed to keeping your personal data private and secure by implementing all the appropriate technical and organisational measures to prevent its loss, accidental destruction, misuse and unauthorised access.


What are your rights?

In accordance with the applicable regulations, you have various rights that you can exercise at any time:
- You have a right of access, a right to rectification, a right to erasure of your data, as well as the right to request portability of the data you have provided us with;
- You have the right to object on legitimate grounds to the processing of your data, or to request such processing to be limited; please note that limiting processing could mean that it is impossible to fulfil a contract or service;
- You also have the right to object, free of charge, at any time and without giving reasons, to your data being processed for direct marketing purposes, as well as to profiling if it is carried out for the same purpose.


How can you exercise your rights?

To exercise any of your rights, simply contact us with proof of your identity :

  • by email:
  • by phone: +33 (0)9 53 10 95 69
  • by post: FPPM INTERNATIONAL, Customer Service, 91, rue Méridienne, 76100 Rouen, France

We will respond to your request within a maximum of one month of receiving your complete application.

We are committed to making every effort to respect your rights concerning your personal data. If, however, you consider that these rights have not been respected, you may lodge a complaint with the CNIL (the French National Commission for Data Protection and Civil Liberties) the supervisory authority whose purpose is to ensure compliance with the regulations about processing personal data in France:

Search engine powered by ElasticSuite